Appointments and Billing
Due to COVID -19, We are offering PHONE and VIDEO Consultations to ALL our patients.
Kindly Call on 03 9309 9833 to book a consultation with our doctors.
Our staff understands that your time is valuable and we recommend that you make an appointment with your preferred general practitioner by phoning Pascoe Vale Rd Family Clinic. However, all patients who attend without an appointment will be seen by the next available doctor but waiting times can vary greatly.
A standard consultation may last up to 15 minutes and long consultations may be up to 30 minutes. Long consultations are recommended if patients have numerous or complex issues to discuss with the doctor. Please check with our receptionist regarding what would be an appropriate time for your appointment and the applicable fees payable.
Our doctors make every effort to see you at your allocated appointment time. However, occasionally emergencies arise which require management and we appreciate our patients understanding that this can cause a delay.
Our doctors try to run as close as possible to their appointment times, however this is not always possible. Emergencies take priority and may cause unexpected delays. If you are concerned that your doctor may be running late, you may wish to ring us before coming in.
In order to maintain the confidentiality of all our patients we prefer that you make a follow up appointment to discuss test results. Taking time to discuss your results during an appointment also helps you gain a better understanding of your medical care.
The Clinic is experienced at preparing Care Plans for patients with chronic disease and mental health issues. Please ask our doctors or nurses if you wish to receive this service.
Home Visits and After Hours
If you require a home visit, please phone the clinic as early in the day as possible to see if your doctor is able to visit you at home.
If a consultation is needed outside normal clinic hours please contact our 24 hour locum service on 9429 5677.
Availability of Doctors by Telephone
Our doctors are contactable during normal clinic hours, however, a message will be taken by reception if the doctor is unavailable at the time of your call. Alternatively a nurse may be able to help with your question.
The Clinic is dedicated to the health and wellbeing of our youngest clients. Children are guaranteed an appointment on the same day.
We BULK BILL all the medicare patients.
We DIRECT BILL Overseas Student Health Cover for Bupa, Allianz, NIB, Iman, Medibank and AHM.
We DIRECT BILL overseas visitors health cover for Allianz as well.