APPOINTMENTS
Cancellation Policy
We request at least 2-Hours’ Notice, if you need to cancel your appointment.
Please understand that your booked appointment holds up a scheduled space on our appointment book, making it unavailable for other patients in need.
Kindly inform us as soon as possible to support and help other patients in need.
Any No Shows or Missed appointments without informing us after confirming the appointment, will result in a fee of $40.00
NOTE: If you are late by more than 15 minutes for your appointment without informing us, we may not be able to accommodate you and we will reschedule your appointment for another available time.
Kindly Call on 03 9309 9833 to book a consultation with our doctors.
OR
Book Here
Book Appointment
Making Appointments
Our staff understands that your time is valuable and we recommend that you make an appointment with your preferred general practitioner by phoning Pascoe Vale Rd Family Clinic. However, all patients who attend without an appointment will be seen by the next available doctor but waiting times can vary greatly.
A standard consultation may last up to 15 minutes and long consultations may be up to 30 minutes. Long consultations are recommended if patients have numerous or complex issues to discuss with the doctor. Please check with our receptionist regarding what would be an appropriate time for your appointment and the applicable fees payable.
Our doctors make every effort to see you at your allocated appointment time. However, occasionally emergencies arise which require management and we appreciate our patients understanding that this can cause a delay.
Waiting Times
Our doctors try to run as close as possible to their appointment times, however this is not always possible. Emergencies take priority and may cause unexpected delays. If you are concerned that your doctor may be running late, you may wish to ring us before coming in.
Test Results
In order to maintain the confidentiality of all our patients we prefer that you make a follow up appointment to discuss test results. Taking time to discuss your results during an appointment also helps you gain a better understanding of your medical care.
Care Plans
The Clinic is experienced at preparing Care Plans for patients with chronic disease and mental health issues. Please ask our doctors or nurses if you wish to receive this service.
Home Visits and After Hours
If you require a home visit, please phone the clinic as early in the day as possible to see if your doctor is able to visit you at home.
If a consultation is needed outside normal clinic hours please contact our 24 hour locum service – Hello Home Doctor Service on 134 100.
Availability of Doctors by Telephone
Our doctors are contactable during normal clinic hours, however, a message will be taken by reception if the doctor is unavailable at the time of your call. Alternatively a nurse may be able to help with your question.
Children’s Services
The Clinic is dedicated to the health and wellbeing of our youngest clients. We try our best to accommodate the children on the same day after triaging the scenario.
BILLING
We BULK BILL all the MEDICARE patients, except some procedures
(please enquire at practice for that)
We DIRECT BILL Overseas Student Health Cover for Bupa, Allianz, NIB, Iman,
Medibank and AHM.